When you're in a hurry isn't it funny how things stack up to stop you or slow you down! Yesterday because I had been writing an article before I left I was running a bit short of time, when suddenly the telephone rang…

If you are considering hosting your own live events, and even if you are not but instead want to learn new insights for planning and delivering an exceptional customer experience , then you will want to listen to this episode. I promise this will change how you view your business and its relationship with your customers, including how to keep the customer experience fresh, how to empower your team to wow your customers , and subtle but powerful ways for letting customers know how much you appreciate them.

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